Security Policy. Inform your customers about how their personal data is used, stored, and protected. Add details about third-party bank verification of payments, data collection process, or contacting the customer after a purchase.
Protecting your customers' data is crucial to you, take the time to describe the details. Use clear and direct language that will give them confidence and the desire to come back to your site!
CONFIDENTIALITY
Cancellation policy for mountain stays / training / rentals
- If you cancel more than two days (48 hours) before the start of your stay, you are entitled to two options, a refund of the deposit or a postponement of the deposit to a future booking. For a refund, 10% of the total invoice amount will be retained for management fees. For a postponement, the entire deposit amount will be applied to your next booking which must be taken within the next two years.
- If you cancel less than 2 days (48 hours) before the start of your stay, we will keep the entire deposit and it is not possible to postpone it until later.
Accommodation cancellation policy
- If you cancel more than 5 days (120 hours) before the start of your stay, you are entitled to two options: a refund of the deposit or a postponement of the deposit to a future booking. For a refund, 10% of the total invoice amount will be retained for management fees. For a postponement, the entire deposit amount will be applied to your next booking that must be taken within the next two years.
- If you cancel less than 5 days (120 hours) before the start of your stay, we will keep the entire deposit for the accommodation part and it is not possible to postpone it until later.
COVID Policy
- We are governed by public health, so we will follow the guidelines that are submitted to us. In the case of border closures, we will refund your entire reservation. In the event that you must cancel your stay due to medical reasons related to COVID, we will refund your entire reservation with medical proof.
Le Couloir reserves the right to cancel its activities in the event of weather conditions compromising the safety of participants. The same cancellation policies apply.